ServiceTitan Reported an Incident - API Issues - API Instability - 12 February 2021

ServiceTitan reported an issue with API integrations Friday, February 12, 2021, at 12:25 PM EST.

The issue was resolved at 1:19 PM, February 12, 2021.

During the affected time period scheduled jobs may not have come through to Sales Builder Pro and proposals may not get sent back to Service Titan.

Service Titan has retry logic in place that retries once an hour for 10 hours when sending the job to Sales Builder fails. In some cases, repeated failure to send from Service Titan will deactivate the webhook (connection) to Sales Builder Pro. Service Titan will need to reactivate the connection on their side. Sales Builder Pro can provide the URL's if needed to Service Titan.

When Sales Builder Pro sends proposals to Service Titan, we retry for one hour after the proposal is submitted initially. If it fails after the one-hour period, we send an email to the designated company office email. The company admin will have to input estimates manually into Service Titan. 

Use this link to check on the status of the ServiceTitan server:

https://status.servicetitan.com/