Service Titan API error code 500 - November 9, 2023

11/17/23 Update: This continues to be an issue, we are working with Service Titan Support to have this issue resolved.

11/09/23 ST API error code 500

It has been reported that some Sales Builder Pro customers cannot send estimates to ServiceTitan today using the Sales Builder Pro/ServiceTitan integration.

When our customers are sending estimates, the API gives a 500 error code and says that the equipment SKU is inactive.

Upon investigation, we found that the "Sales Builder Pro" equipment SKU in the ServiceTitan price book is now inactive for multiple companies. These customers said they did not deactivate it themselves. They said there was a software update last night that must have deactivated it.

We are investigating the issue with Service Titan. If you receive the 500 error code, you will need to manually reactivate the Sales Builder Pro equipment line.

1. Reactivate the SBP equipment line in ST. When you search for the line, you will also need to go into the search filter and turn off the show Active only filter. Otherwise, it will look like the line item was deleted. See below:

2. Re-trigger the proposals that weren't sent to ST.  Reopen the quote and sign on the company line. The downside is that the time stamp will update to the new signature so they'll now have a proposal that doesn't match the same time stamp they probably sent their customer. But the only other option is to manually enter the proposal data in ST.